Accendo Receives 1.2m in Funding

Accendo Receives 1.2m in Funding

galway.net , 29 January 2005

Accendo Technologies, a Galway based company providing software for the mobile telecommunications market, has secured EUR 1.2million in funding from Shannon Development Ireland and private investors.

The funds will assist Accendo to continue to build its global sales and marketing presence. To date the company has established a sales partner in the US and Asia-Pacific region. The funding will also be directed into further research and development efforts, enabling Accendo to launch its first commercial trial in the US and the EU in 2005.

"We invested in Accendo due to its market orientated management team and the uniqueness of their Customer Experience Management (CEM) solution", said Michelle O'Grady, Shannon Development. Today the tools employed by operators are not suited to providing the level of information they need to understand and manage each customers wireless service experience. Accendos CEM solution enables operators to meet these new challenges.

"Customer retention is one of the biggest challenges faced by todays wireless operators, and in order to improve loyalty, managers at all levels in the organisation must understand how end-users perceive each call", said Oliver Daniels, CEO at Accendo. Our CEM product range provides operators with the tools required to tackle problems such as service quality and customer care, ultimately reducing churn and increasing ARPU (average revenue per user).

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